COURSE OVERVIEW

If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth.

KEY SUBJECT AREAS

• Conflict as communication.
• Benefits of confrontation.
• Preventing problems.
• Getting focused.
• Dealing with anger (yours and others).
• Dealing with problems.
• The three step conflict resolution model.
• Changing yourself.
• Why don’t people do what they are supposed to?
• De-stress options to use when things get ugly.

LEARNING OUTCOMES

• Recognise how your own attitudes and actions impact others.
• Find new and effective techniques for dealing with difficult people.
• Learn some techniques for managing and dealing with anger.
• Develop coping strategies for dealing with difficult people and difficult situations.