COURSE OVERVIEW
Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This one-day course will give you the skills in communication, coaching, and conflict management that you need to be successful.
KEY SUBJECT AREAS
• Pre-assignment review
• What’s your type? How about mine?
• Understanding leadership
• Managing your time and your energy
• The commitment curve
• Employee development models
• Dealing with conflict and difficult issues
• What successful leaders do
LEARNING OUTCOMES
This workshop will enable the participant to:
• Prioritize, plan, and manage their time.
• Identify their primary leadership style.
• Develop some flexibility to use other leadership styles.
• Meet the needs of employees and co-workers through communication and coaching.
• Make conflict a powerful force for creative, wellrounded solutions to problems.
