COURSE OVERVIEW

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

KEY SUBJECT AREAS

• Choosing to have the conversation.
• Toolkit for successful conversations.
• Choosing the time and place.
• Framework for difficult conversations.
• Conversation template.
• Staying safe.
• Role play practice.

LEARNING OUTCOMES

• How to define their frame of reference.
• How to establish a positive intent and a desired outcome.
• Good communication skills.
• How to draft a script for a difficult conversation.
• Use specific steps to carry out a difficult conversation.
• How to access additional resources as required.
• How to maintain safety in a conversation.